Affichage des articles dont le libellé est level. Afficher tous les articles
Affichage des articles dont le libellé est level. Afficher tous les articles

dimanche 1 décembre 2013

Product Support Engineer (Level 2 ) (Rabat)

About our client:

Multinational Company present in several countries, leading provider of IT products and services for the global marketplace including hardware, software, networking, business solutions, and more.

Job description:

For our prestigious client we are looking for a: Product Support Engineer ( Level 2 ) IT Service Desk , to provide a second line of IT technical support and to coach service desk 1st line team for technical proficiency, participating in every aspect of service delivering, your missions revolve around the following :

-       Provide 2nd line support, and conduct quality assurance ;

-       Review and act upon daily reports ;

-       Manage 2nd line stack and user admin team and uphold desk rules and procedures ;

-       Manage joiners and leavers, provide training, install and configure tools used by the service desk ; 

-       Manage and request agents rights for the different required helpdesk’s tools and resources ;

-       Maintain and manage Knowledge Base and SharePoint and provide product training ;

-       Remote control tool assistance provide desk with needed Work instructions and First Checks ;

-       Actively participate and assume responsibilities on the Sense and Respond and Lean process ; 

-       Manage technical change and shift to the left projects ;

-       To liaise with peers to develop team dynamics.

Desired profile:

Professional Qualifications:

Engineering degree in Computer Engineering or equivalent;

ITIL certification (IT service management) or equivalent is is desirable;

English fluency;

Knowledge, Skills:

-       Knowledge and experience on Desktop technical support; 

-       Solid knowledge on Microsoft Office;

-       Solid IT knowledge (client, server, Active Directory, networking);

-       Significant knowledge of IT Infrastructure components (Exchange, Domain Controllers, File and Print  Servers, networking);

-       knowledge of Smartphones systems (Windows Mobile and Blackberry);

-       Significant competency in building and sustaining relationships at various levels;

-       Training and coaching skills. 

-        

Personal Attributes:

Planner, organiser, Enthusiastic and passionate about the role.

If your profile matches the announcement please send your resume to : sosoffshoringgmail [dot] com

jeudi 26 septembre 2013

Best Practical Ways to Reduce Your Stress Level

Get organized. Disorganization frequently leads to stressful situations when you can’t find what you need or miss deadlines and assignments. Here are some tips:

Pick out what you’re going to wear the next day the night before.Put everything you want to take with you to school or work or wherever you’re going in one place.Get into the habit of putting things you use every day—your keys, jewelry, medications, makeup, iPod, cell phone—in the same place every time.Keep a list, either on paper or electronically, of everything you have to do, and keep the list in a place where you can access it easilyUse a planner to keep track of all your activities.Use a planner to keep track of your homework assignments and deadlines.Keep your room, or your part of your room if you share, in some sort of order so that you know where things are.Break down big assignments or projects into parts and do one part at a time, making sure you leave enough time to finish the entire project.

 


Slow down. Moving through life at a frantic speed can get to seem normal after you’ve done it for a while, but it is wearing and stressful. Try some of these ways of relaxing:

Plan a stay-at-home night and chill out with a video or a book.Invite a friend or two for a “no-stress” night with facials and favorite movies.If you’re in a particularly busy and stressful time, reschedule a lesson or appointment and use the extra time to catch up on your work or to relax.Don’t overschedule yourself with social or other obligations.Determine what you most enjoy and spend your time on one or two activities, rather than always jumping from one thing to another.

Here are ways to make some quiet time:

Take the headphones out of your ears, turn off your cell phone, get away from your computer, and just sit quietly for 15 minutes.If you live in an area where you can do so, go outside and listen to sounds of nature such as birds, the wind, or crickets at night.Create a small space, either indoors or out, where you can go to be alone and undisturbed, and visit it several times a week.Practice deep breathing, meditation, or journaling.Consider your spirituality and what it means to you.

Do something nice for someone else. Research shows that people who reach out and care about others are happier than those who don’t. Try doing the following:

Visit an elderly relative or neighbor.Take a child to the park or for a walk.Tell a parent, a grandparent, or a friend that you appreciate him or her, and why.Volunteer at a nursing home or assisted living facility.Take your neighbor’s dog for a walk or help clean up his or her yard.Be aware of what other people are going through and express concern to someone who you know is experiencing a problem or difficult time. Volunteer at your local library; a preschool; or your church, synagogue, or mosque.

Get active. Exercise is an important stress management tool, so make sure you find time to fit in some physical activity every day:

Keep a jump rope handy and do 100 jumps three times a day.Train yourself to think of physical activity as a gift of time that you give to yourself, instead of a chore that needs to be done.Engage in little bits of physical activity at a time, increasing the duration as you go.Participate in an organized sport, or get a group of friends toge­ther for an informal game of football, Frisbee, or other activity.Dig out the skateboard or scooter you had as a kid and give it a go.

Finally, take care of yourself, no matter what:

Give yourself some time before bed to relax and quiet down.Try to go to bed and get up at about the same time every day.Make your room as quiet and restful as you can, and turn off the TV before you go to sleep.Avoid drinks that contain caffeine, especially later in the day.Try to eat plenty of fruits and vegetables every day and stay away from too much fast food and processed foods, especially those that contain lots of sugar, salt, and fat.Don’t beat yourself up over little things you did or didn’t do.Don’t demand perfectionism of yourself or anyone else—you won’t find it!Regularly take time to think about what’s good in your life and practice feeling grateful.Engage in an activity that you enjoy every day, even if it’s only for a short time.Forgive yourself when you do something wrong and forgive others for their mistakes.

jeudi 5 septembre 2013

Chromium as Brain Food – lower your sugar level to protect your brain

There’s another peculiar, and startling, hazard connected with high blood sugar that most people are quite unaware of, and it has serious implications for increased degenera­tive brain diseases, including Alzheimer’s. High levels of blood sugar can make your entire body, including your brain, age faster, which is hardly a happy thought. In short, high circulating levels of blood sugar, as well as eating lots of sugar, can harm your brain by accelerating the aging process through chemical reactions in cells.

Leading expert Anthony Cerami at the Picower Institute for Medical Research in Manhasset, New York, explains that glucose in the blood reacts with proteins to create aber­rant so-called “glycated or cross-linked proteins”—a kind of cellular debris that accumulates in cells, mucking up their mechanisms. These sugar-damaged proteins turn yel­lowish-brown, and are also called AGEs (advanced glyco­sylation end products), which is appropriate because they accelerate aging.

They cause bones to “yellow,” joints to stiffen, blood vessels to toughen and become clogged, and organs, including the brain, to malfunction. The process, says Dr. Cerami, resembles what happens to a chicken when you roast it in the oven. Its skin gets browned and crispy. We, too, are undergoing this “browning process” at body temperature as we age. “Basically, we are cooking very slowly over our lifetime,” he says. In nerve cells, this brown­ing process is not pretty.

These AGEs are just as dangerous to the brain as dam­age from oxygen-free radicals. In fact, AGEs compound their destruction by generating free radicals.

Researchers trying to solve the mysteries of human aging have known about AGEs for some time, and mainly blamed them on circulating levels of glucose in the blood—the higher the glucose, the greater the production of AGEs.

The sugar-damaged proteins are extremely high in the blood of diabetics, for example. Indeed, German re­searchers say that AGEs are the first step leading to dia­betic nerve damage known as neuropathy. Researchers also believe this “glycation” process is a culprit in the destruc­tion of brain cells leading to neurodegenerative diseases, including Alzheimer’s, and possibly even in age-related memory loss.

A leading researcher, Siegfried Hoyer at the University of Heidelberg, proposes that some forms of Alzheimer’s are tied to abnormalities in the way the brain metabolizes glu­cose, resulting in the overproduction of nerve-damaging AGEs, free radicals, and the formation of neurofibrillary tangles that kill off brain cells.

What’s new and alarming is that some researchers now say the risk of creating these destructive AGEs rises from con­sistently eating a diet high in simple sugars, independent of the blood glucose rises triggered by sugar intake. Roger B. McDonald, at the University of California at Davis, first showed that rats fed sucrose (ordinary table sugar) for most of their lives have shorter lifespans than rats fed compa­rable calories in starchy carbohydrates. In searching for the reason, he found that a high-sucrose diet created more AGEs. Indeed, he noted that the sucrose consumed, not blood glucose levels, mainly determined how many destruc­tive AGEs were created.

In other animal studies, Israeli researchers discovered that eating excessive fructose may be even worse than eat­ing sucrose or glucose. In a recent study, rats feasting on fructose showed the most damage from the sugar-protein reactions compared with those on high-sucrose or glucose diets. This is especially bad news, because in the last few decades consumption of fructose has skyrocketed, mainly due to the widespread use of high-fructose corn syrups in processed foods. Such fructose is used to sweeten soft drinks. That alone gives fructose extensive access to human brains, including young formative brains.

Alzheimer, Hyperglycemia, High-fructose corn syrup, brain diseases, aging process, Chromium

According to the Center for Science in the Public Inter­est, in 1996 the average American drank over 53 gallons of soft drinks!—up 43 percent since 1985. That’s compared with twelve gallons of fruit juices and twenty-seven gallons of milk. A twelve-ounce can of non-diet cola boasts ten tea­spoons of sugar, usually in the form of high-fructose corn syrup, and 150 calories. Although the use of artificial non-caloric sweeteners is also way up in recent years, sugar is still the primary sweetener by far.

Important antidotes: You can reduce sugar-inspired brain-damaging “glycation” by taking the supplement alpha-lipoic acid, says Dr. Lester Packer at the University of California at Berkeley. That’s one reason lipoic acid seems to help prevent the onset of diabetes and its complications, notably neuropathy, he says. Recommended dose for dia­betics: from 300 to 600 milligrams of alpha-lipoic acid daily.

Dr. Cerami has also recently discovered that alcohol par­tially blocks the AGE formation. AGEs dropped 52 percent in diabetic rats given some alcohol daily for four weeks compared with rats not given alcohol. Dr. Cerami surmises this is one reason drinking some alcohol reduces risk of cardiovascular disease.

BOTTOM LINE: High blood levels of glucose as well as high intakes of sugar and fructose may lead to sugar-damaged proteins and nerve destruction. Remember: The brain was not designed to accommodate such con­sistent overloads of modern sugary foods and, under­standably, may react badly.

Skimping on chromium could put you in the doldrums and steal your memory. A reason: Chromium helps regulate blood glucose. Indeed, a chromium deficiency in some indi­viduals fosters impaired glucose tolerance and decreased number of insulin receptors (needed to process blood sugar), hypoglycemia, as well as high cholesterol and triglycerides.

Dr. Richard Anderson at the U.S. Department of Agri­culture says chromium tends to normalize blood sugar—raising or lowering it, as needed. His research showed that 1000 daily micrograms of chromium reversed glucose intol­erance and symptoms of diabetes. He recommends 200 micrograms of chromium daily to normalize blood sugar and prevent insulin resistance and diabetes in healthy adults.

Larry Christensen, Ph.D., chair of the psychology department at the University of South Alabama, says that people with major depression often have disturbances in processing glucose and consequently have exaggerated glu­cose responses, twice that of normal people. They also often have a marginal chromium deficiency. He says this chromium lack is compounded by the fact such persons often eat lots of sugar, perhaps in efforts to reverse their depression. But sugar depletes chromium, perpetuating a vicious circle that actually promotes depression.

In double-blind studies, Dr. Christensen found that a long-time high-sugar diet could promote persistent fatigue and depression in some people. In some individuals, he says, eating sugar creates a vicious cycle of mood swings, with a temporary burst of good feeling, followed by a down­swing as blood sugar and the brain chemical serotonin fall. To raise their spirits they load up on more sugar, which again, after dives and rebounds in their blood sugar, makes them feel worse. The only long-term solution: Eat sugar sparingly or not at all to smooth out the sugar-inspired roller-coaster moods, advises Dr. Christensen. Taking chromium may also help.

Since chromium can help alleviate poor glucose con­trol that impairs mental function, it’s definitely a “brain-boosting” nutrient.

HOW A HIGH-SUGAR DIET CAN BE BAD FOR YOUNG BRAINS

Sugar replaces high vitamin and mineral foods, creating a deficit in nutrients the brain needs to function optimally.Some studies find that kids on high-sugar diets do worse on IQ tests, get poorer grades, and have more mood swings.Certain children, such as those with attention deficit disorder and hyperactivity, are often super-sensitive to high sugar intakes. PET scans show their brains do not burn glucose as effi­ciently. High blood sugar stimulates a greater release of cortisol—the “fight or flight” hor­mone—in such children.A chronic high intake of refined sugar at an early age is associated with poor attention spans in both normal and hyperactive children.

High intakes of simple sugars, found in soft drinks and other processed foods, cause cellular damage (AGEs or glycation) in animals, known to promote nerve damage, premature aging in animals, and possibly degenerative brain dis­eases including Alzheimer’s.

BOTTOM LINE: Try to keep blood glucose at normal levels for both good intellectual function and good moods. Best way to do that: Eat in ways compatible with your brain’s evolutionary desires—choose low glycemic index carbohydrates that gradually raise blood glucose, making it steadily available to your brain. Cut back on sugar that may independently undermine good mental functioning and damage brain cells.